Extenuating Circumstances Policy
Policy of full refund bypassing of the cancellation policy
Death or illness of the owner or a visitor or a member of their family.
Serious injury of the owner, that does not allow him to receive visitors, or visitor, that does not allow him to travel.
Natural disasters and extreme weather events that affect the destination or departure.
Travel restrictions, emergency security alert of the official state authorities.
Serious damage to property.
The company is entitled to request reasonable evidence supporting each claim.
In any case, the company has the final statement.