Extenuating Circumstances Policy

Policy of full refund bypassing of the cancellation policy

Includes:

• Death or illness of the owner or a visitor or a member of their family.

• Serious injury of the owner, that does not allow him to receive visitors, or visitor, that does not allow him to travel.

• Natural disasters and extreme weather events that affect the destination or departure.

• Travel restrictions, emergency security alert of the official state authorities.

• Serious damage to property.

The company is entitled to request reasonable evidence supporting each claim.

In any case, the company has the final statement.